TERMS & CONDITIONS

These Terms and Conditions (“Conditions”) govern your use of the Party One Website & App (“Party One”) and the services provided by Party One. By using Party One and availing yourself of its services, you agree to be bound by these Conditions.

DEFINITIONS AND INTERPRETATION

1.1 In these “Conditions”, the following definitions apply:

• Benefits: means the benefits, such as VIP access and exclusive offers, made available to Members by clubs, venues, and events.
• Conditions: these terms and conditions as amended from time to time.
• Joining Fee: means the fee payable by the Member to Party One upon acceptance of a Membership application.
• Member: a person registered as a member of Party One.
• Membership: means membership of Party One.
• Membership Card: means the physical card issued to Members by Party One upon acceptance of a Membership application.
• Membership Fees: means the fees payable in respect of Membership.
• Request: means a request placed by a Member with Party One for nightlife concierge services
• Services: means the party-related concierge services provided by Party One to its Members.

MEMBERSHIP APPLICATIONS AND YOUR MEMBERSHIP CARD

2.1 All Membership applications are subject to acceptance by Party One at its sole discretion. Party One shall notify applicants upon acceptance of their Membership application. Party One reserves the right to reject any Membership application without disclosing the reasons for rejection.

2.2 You are responsible for providing accurate personal details when applying for Membership. Failure to provide accurate information may result in the invalidation of your Membership and any subsequent transactions. You must promptly notify Party One of any changes to the information provided during the Membership application process.

2.3 Party One operates within specific territories. Members are encouraged to register for Membership with Party One in the territory where they primarily reside.

2.4 Upon acceptance of your Membership application and receipt of the Joining Fee, Party One will issue you a physical Membership Card and associated Membership documentation to your registered address.

2.5 Your Membership is personal and non-transferable. You are responsible for ensuring that no one other than yourself (or your authorized representative, if applicable) uses your Membership.

2.6 Access to and use of the Party One app is through a unique username and password combination. You are solely responsible for maintaining the confidentiality of your login credentials and must notify Party One immediately if you suspect any unauthorized use of your account.

2.7 Party One values your privacy and will treat your data securely and in accordance with its privacy policy, which can be found within the app. All information provided to Party One is stored securely on its servers. Payment transactions are encrypted using secure technology.

2.8 In the event of a lost or stolen Membership Card, you must immediately notify Party One by email at support@party.one.

MEMBERSHIP FEES, UPGRADES, CANCELLATIONS, AND RENEWALS

3.1 Membership Fees and Joining Fees, if applicable, will be communicated to you prior to acceptance of your Membership application. The Joining Fee, if applicable, must be paid in full upon acceptance of your Membership application. Any changes to the Membership Fees for subsequent years will be communicated to Members in advance of their renewal dates.

3.2 Your payment of the Joining Fee constitutes your express request for Party One to provide you with the Services.

3.3 Membership Fees are non-refundable, except as specified in Clauses 3.5, 3.6, and 3.12. The Joining Fee covers the costs associated with setting up your Membership and is non-refundable under all circumstances.

3.4 You have the right to cancel your Membership within 14 days after Party One accepts your Membership application (“Cancellation Period”). You must provide written notice of your decision to cancel within the Cancellation Period.

3.5 If you cancel your Membership within the Cancellation Period, Party One will reimburse your Membership Fee, deducting the value of any Services already provided.

3.6 Party One reserves the right to cancel or suspend your Membership at its discretion. If Party One cancels your Membership, it may refund a portion of the annual Membership Fee on a pro-rata basis for the unexpired period of the membership year.

3.7 Membership Fees are due upon acceptance of your Membership application and annually thereafter on the Renewal Date. Party One will collect the payment annually in advance through the authorized payment method specified by you, such as direct debit or credit/debit card.

3.8 By providing your payment details or authorizing a direct debit mandate, you expressly authorize Party One to deduct Membership Fees up to 28 days prior to or on your Renewal Date. Alternatively, Party One may contact you directly to renew your Membership.

3.9 To opt out of Membership renewal, you must notify Party One at least 30 days before your Renewal Date.

3.10 Failure to provide notification as per Clause 3.9 may result in Party One recharging the current Membership Fee to renew the Membership.

3.11 Party One reserves the right to refuse Services if any payment under these Conditions is not received.

3.12 If you wish to upgrade your Membership or Party One reasonably requests you to upgrade based on your usage, the price difference between the two Membership levels will be payable on a pro-rata basis. If you decline Party One’s upgrade request, Party One may cancel your existing Membership, providing a pro-rata refund for the remaining paid period until the end of the relevant Membership year.

3.13 Party One may, at your request, make purchases on your behalf. In such cases, you authorize Party One to deduct the payment from your authorized payment method immediately.

SUPPLY OF SERVICES

4.1 Party One shall provide the Services to Members in accordance with their Requests, subject to Party One’s discretion to refuse certain Requests that may violate laws, regulations, or offend public decency.

4.2 Telephone calls with Party One may be monitored or recorded for training and quality control purposes.

4.3 Party venues and clubs:

(a) Party One reserves the right to deny future party venue requests if Members repeatedly fail to honor their bookings or violate cancellation policies.

(b) Admission to party venues is at the sole discretion of the venue, and Party One holds no liability if a Member is refused entry.

4.4 Tickets:

(a) Tickets are subject to the terms and conditions of the ticket agent partners, which you should review. These terms may state that sales are final, and no refunds will be issued after the purchase. Party One cannot provide refunds or obtain them on your behalf.

(b) In the event of a cancellation by the venue, you may be eligible for a refund of the face value of the tickets.

PLACING A REQUEST

5.1 Members may place Requests through the Party One app via telephone, email, or the app’s designated section.

5.2 Party One reserves the right to withdraw any Services or refuse any Requests at its sole discretion.

5.3 It is your responsibility to ensure that all details provided for booking are accurate, and that you have sufficient funds to cover the costs.

5.4 Some services may incur Party One service fees or handling charges, the details of which will be communicated to you in advance. By using these services, you authorize Party One to debit your authorized payment method for the applicable charges or invoice you accordingly.

CANCELLATIONS, REFUNDS, AND RETURNS

6.1 Members acknowledge that the sales contracts for services obtained through Party One are between the Member and the relevant Venues & Event Owners. Cancellation of contracts should be addressed directly with the Venues & Event Owners, subject to their policies.

6.2 If a specific service requested is unavailable, Party One may offer substitute options of similar quality. You may refuse acceptance of substitutes and request a refund if payment has already been made to the Venues & Event Owners for the unavailable service.

6.3 All descriptions of services or Benefits on Party One are approved by the relevant Venues & Event Owners. Party One is not liable for inaccurate or misleading descriptions.

6.4 Payment for services is due immediately upon acceptance of the request by the Venues & Event Owners

6.5 Party One holds no liability if Venues & Event Owners do not accept cancellation.

VENUES & EVENT OWNERS

7.1 Venues & Event Owners are responsible for providing Members with the services and benefits requested through Party One. Party One will act as an intermediary unless direct contact is more appropriate.

7.2 Venues & Event Owners may have their own terms and conditions that apply to the services, and Members are bound by these terms and conditions.

7.3 Members understand that Benefits are subject to availability and may change without notice.

7.4 If Party One’s performance is delayed or prevented due to a Member Default (act or omission by the Member), Party One may suspend Services and is not liable for any associated costs or losses. Members must reimburse Party One for any costs or losses arising from a Member Default.

LIMITATION OF LIABILITY

8.1 Nothing in these Conditions limits or excludes Party One’s liability for:

(a) death or personal injury caused by its negligence or the negligence of its employees, agents, or subcontractors;

(b) fraud or fraudulent misrepresentation; or (c) breach of the terms implied by applicable laws regarding title and quiet possession.

8.2 Subject to Clause 8.1:

(a) Party One shall not be liable to Members for any indirect, consequential, or economic losses, including loss of profits, loss of business, or similar damages arising from Membership;

(b) Party One’s total liability to Members for all other losses arising under or in connection with Membership, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total value of the Member’s annual Membership Fee.

8.3 Members’ contracts for the services are with the relevant Venues & Event Owners. Party One acts as an agent for the Venues & Event Owners and Members’ rights and remedies are against the Venues & Event Owners.

8.4 Party One disclaims liability for any acts or omissions of Venues & Event Owners or any losses incurred by Members as a result of Venues & Event Owners’ actions, whether or not facilitated through Party One.

8.5 Party One is not liable for any losses, damages, costs, expenses, or claims arising from incomplete, incorrect, or inaccurate Member instructions or information.

8.6 Party One shall not be liable for any delay or failure to perform its obligations under these Conditions due to causes beyond its reasonable control.

8.7 All warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law, except as expressly set out in these Conditions.

8.8 This Clause 8 survives termination of these Conditions.

COMMENCEMENT AND TERMINATION

9.1 These Conditions become effective upon Party One’s acceptance of your Membership application and remain in effect until the expiry or termination of your Membership. Your rights and remedies under these Conditions are solely against Party One and no other entity.

GENERAL

10.1 Privacy and Data Protection: Party One treats your data in accordance with its privacy policy, which is incorporated into these Conditions and can be found at (Privacy Policy).

10.2 Assignment and Subcontracting:

(a) Party One may assign, transfer, charge, subcontract, or deal with its rights under these Conditions and subcontract or delegate its obligations to third parties or agents.

(b) Members may not assign, transfer, charge, subcontract, or deal with their rights or obligations under these Conditions without Party One’s written consent.

10.3 Waiver:

(a) Any waiver of a right under these Conditions is effective only if it is in writing and does not waive subsequent breaches or defaults. Failure or delay by a party to exercise a right or remedy does not constitute a waiver, and partial exercise does not preclude further exercise.

(b) Unless expressly provided otherwise, rights under these Conditions are cumulative and do not exclude rights provided by law.

10.4 Severance:

(a) If a provision of these Conditions (or part of a provision) is found to be invalid, illegal, or unenforceable, it shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

(b) If any invalid, unenforceable, or illegal provision could be modified to make it valid, enforceable, and legal, it shall be modified to the minimum extent necessary.

10.5 Variation: Party One may vary these Conditions and will notify Members of any changes in a timely manner via the app, email, or other appropriate means. Continued use of the Membership constitutes acceptance of the revised Conditions.

10.6 No partnership: Nothing in these Conditions creates a partnership or joint venture between the parties, and no party is the agent of another for any purpose.

10.7 Third parties: These Conditions do not confer any rights on third parties.

10.8 Governing law and jurisdiction: These Conditions and any disputes or claims arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of Singapore, and the parties submit to the exclusive jurisdiction of the courts of Singapore.